Responsible Gaming at heibaji — You Set the Limits to Your Own Fun
Heibaji believes gaming should be an enjoyable experience — not a source of stress or anxiety. The mental well-being and financial security of every player in Bangladesh is our highest priority. On this page, you will learn how to keep your gaming habits in check, what tools are available to you, and where to find help when needed. We want you to always play within the limits of enjoyment and keep gaming a positive part of your life.
Tools to Keep Yourself Protected
Heibaji gives you a number of effective tools to help you stay in control of your gaming.
Deposit Limit Settings
You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, this limit takes effect immediately and is automatically applied to your account. A 24-hour cooling-off period applies to increasing the limit, but decreasing it takes effect immediately at any time. This helps you play within a set budget and is an effective way to avoid financial strain. Never play beyond your means — this is the first step toward responsible gaming.
Session Time Limit
Playing games for long stretches without a break can lead to mental fatigue and poor decision-making. At heibaji, you can set a maximum duration for each session, after which you will be automatically logged out. A warning is sent 10 minutes before the set time is up so you can be prepared. Taking breaks makes gaming more enjoyable and helps maintain a healthy mental balance. Take regular breaks and spend time with family and friends.
Cooling-Off Break
If you feel you need a break from gaming, you can take a pause for any duration from 24 hours up to 6 weeks. During this period, you will not be able to log in to your account or carry out any financial transactions. No promotional messages or offers will be sent until the break period has ended. This option is especially beneficial for users who are under temporary stress. Coming back with a refreshed mind makes for a better gaming experience.
Self-Exclusion
If you feel gaming is getting out of your control, you can use the self-exclusion feature to completely close your account for an extended period. This feature applies for any duration from 6 months to 5 years, and once activated it cannot be cancelled before the period ends. If any attempt is made to open a new account during the self-exclusion period, we will detect and deactivate it. This is a courageous decision and we respect it fully. Your well-being comes before everything else.
Recognize the Warning Signs, Act in Time
Gaming problems do not always appear suddenly — they develop gradually. Recognizing certain warning signs early makes it much easier to seek help in time. If any of the following apply to you or someone close to you, it is important to take action without delay.
- Tendency to place more bets to try to recover lost money
- Neglecting family or work because of gaming
- Feeling restless or irritable when unable to game
- Borrowing money or going into debt because of gaming
- Spending more time or money than planned
- Hiding gaming habits from loved ones
- Repeatedly failing to cut down or stop gaming
- Relying on gaming to relieve stress
If several of the above signs apply to you, it may be a cause for concern. Remember, seeking help is not a sign of weakness — it is a sign of courage. A number of trusted support resources are listed below. Our support team is also always by your side.
Where to Go for Help and Support
National Mental Health Helpline
Bangladesh has a national helpline service for mental health support where trained counselors are available to help. This service is completely confidential and free of charge. Call at any time and take care of yourself.
Talk to Family and Friends
When facing a gaming problem, the first step is to talk openly with someone you trust. Family and friends are your closest source of support. Share your feelings with them and work together to find a solution.
Heibaji Support Team
Our support team is available 24 hours a day, 7 days a week. To set a deposit limit, cooling-off, or self-exclusion, log in and contact us directly via chat. We will be by your side to assist you at every step.
Responsible gaming is not a restriction — it is a lifestyle that keeps you happy and healthy in the long run. heibaji always wants its users to play with joy and enjoy other aspects of life. Our FAQ More detailed information is available on the page. For any questions or concerns, log in and contact us.
Stay Safe, Play Happy
Let gaming be a joyful experience — not a source of anxiety or stress. Enjoy safe and responsible entertainment with heibaji. For more information, visit our FAQ Visit the page or log in directly to speak with the support team.